cd33's Privacy Policy

1. Introduction and Scope

This privacy policy applies to all services on the cd33 platform. It takes effect when you use the cd33 website, create an account, play games, or carry out any financial transaction. This document has been written with users based in Bangladesh in mind.

By using cd33's services, you are considered to have agreed to this privacy policy. To learn about other terms related to this policy, please read our Terms and Conditions page, which covers account use and responsibilities in detail.

2. What Information We Collect

2.1 Registration and Identity Information

When creating an account on cd33, we collect the following information:

• Full name and date of birth
• Mobile number and email address
• National ID card or passport details (for identity verification)
• Current residential address

2.2 Transaction and Financial Information

During deposits and withdrawals, we record relevant payment method details. This includes the transaction amount, time, method (such as bKash, Nagad, Rocket, or bank transfer), and transaction ID. However, full bank account numbers or card numbers are not stored on our servers.

2.3 Activity and Usage Information

While using the platform, the following information may be recorded automatically:

• Device type, operating system, and browser information
• IP address and location at the time of connection
• Game history and betting activity
• Login times and session information

3. How We Collect Information

cd33 collects user information primarily through three methods:

• Information provided directly: Information you give directly through registration, login, filling out forms, or contacting customer support.
• Automatic collection: Information gathered through cookies, web beacons, and log files while you browse the website.
• Information from third parties: Information that reaches us through payment processing services or identity verification providers.

For any data collection, we follow a minimum necessary information principle. No additional information is collected without your permission.

4. Purpose of Using Information

cd33 uses your personal information for the following purposes:

• To complete account registration and identity verification
• To process deposits, withdrawals, and other financial transactions
• To improve customer service quality and resolve issues
• To send relevant promotional information and offers (with your consent)
• To prevent fraud, money laundering, and other illegal activity
• To maintain the security and stability of the platform
• To follow responsible gaming guidelines and ensure user safety

To learn more about our commitment to responsible gaming, visit our Responsible Gaming page — it contains full information on safe gaming habits and support options.

5. Sharing Information with Third Parties

cd33 never sells your personal information commercially or discloses it to third parties without authorisation. However, information may be shared in the following limited cases:

5.1 Service Provider Partners

Only the information necessary for tasks such as payment processing, identity verification, server management, and customer support is shared with trusted third parties engaged for those tasks. These parties are contractually bound to follow our privacy standards.

5.2 Legal Obligations

We may disclose necessary information to comply with applicable laws in Bangladesh, court orders, or legitimate requests from government authorities.

5.3 Fraud Prevention

For the purpose of preventing money laundering or fraudulent activity, information may be shared on a limited basis with relevant verification bodies.

6. Cookies and Tracking Technologies

The cd33 website uses cookies and similar technologies. Cookies are small data files stored in your browser that help improve the quality of the service.

6.1 Types of Cookies

• Essential cookies: Required to maintain login sessions and ensure security — these cannot be disabled.
• Functional cookies: Used to remember your preferences such as language and display settings.
• Analytics cookies: Used to understand how users interact with the site — this data is used in anonymous statistical form.

6.2 Cookie Controls

You can block or delete cookies from your browser settings. However, please note that disabling essential cookies may cause some website functions to not work properly.

7. Data Storage and Security

cd33 has put industry-standard technical measures in place to ensure the security of your personal information:

• SSL encryption used for all data transmission
• Encryption and access controls on stored data
• Regular security reviews and system updates
• Access to data limited to a small number of authorised staff
• Systems to detect suspicious activity

7.1 Data Retention Period

Necessary information is retained for as long as your account is active. Even after an account is closed, financial transaction records are kept for a set period as required by applicable law. Information that is no longer needed is deleted on a regular basis unless there is a legal obligation to retain it.

8. User Rights

Every user registered with cd33 has the following rights regarding their personal information:

8.1 Right to Access Information

You can ask at any time which information cd33 holds about you and how it is being used. You can request this information by contacting our customer support team.

8.2 Right to Correct Information

If any information stored in your account is incorrect or out of date, you can request that it be corrected. This can be done through your account settings or by contacting us directly.

8.3 Right to Delete Information

If you request account closure, your personal information will be deleted — except for financial transaction records that must be retained by law.

8.4 Right to Withdraw Marketing Consent

Consent to receive promotional emails or messages can be withdrawn at any time. Change this preference in your account settings or by contacting us directly.

9. Information of Minors

cd33's services are for individuals aged 21 and above only. We do not intentionally collect information from any minor. Age is verified at the time of account registration.

If we are informed that a person under the age of 21 has entered our system, we will immediately delete that account and the associated information. If you notice such a situation, please inform our customer support.

10. Payment Information Privacy

bKash, Nagad, Rocket, and bank transfer can be used for deposits and withdrawals on cd33. A secure payment gateway is used for every transaction.

10.1 Payment Information Protection

• Full mobile banking PINs or bank passwords are not stored on our servers.
• After a transaction is completed, sensitive payment data remains encrypted.
• Payment processing partners follow strict security standards.

10.2 Fraud Prevention

If an unusual transaction is detected, we may apply a temporary verification measure to protect your account. In such cases, we will contact you via your registered mobile number or email.

11. Policy Changes

cd33 may update this privacy policy from time to time. If any significant changes are made, we will notify you in advance via your registered email or mobile number.

Continued use of cd33's services after a change will be taken as your agreement to the updated policy. The date of each change will be noted at the top of this page as "Last updated".

Answers to general questions about this policy and cd33's services can be found on our FAQ page, where common queries are answered in an organised manner.

12. Contact

If you have any questions, comments, or information requests regarding this privacy policy, please contact us. Our customer support team is available seven days a week, 24 hours a day in both Bengali and English.

• Live Chat: via the chat icon on the cd33 website
• Email: [email protected]

To find out more about us and learn about cd33, visit our About Us page.